Privacy Policy


We respect your privacy and take it very seriously. We are Castle One (Pty) Ltd (registration number 2018/534239/07) and this is our plan of action for the protection of your personal information. The plan describes how we collect, use, disclose, and store your personal information.


This policy applies to you when you visit or use our website.

Personal information

Scope. Your personal information includes information we collect:

  1. when you visit our website;
  2. on enquiring;
  3. by you providing it voluntarily.

It excludes anonymous, de-identified, statistical, and public information.

Your obligations. You may only send us your own personal information or someone else’s personal information if you have their permission to do so.

Acceptance and changes

Acceptance. You may not request any of services if you do not accept this policy or any changes to it. ‍

Changes. We may change this policy at any time and will notify you of the changes on our website or by email. The changed policy applies to you if you continue using our website.


Through our website. When you visit our website, we automatically collect your Internet usage information (including your IP address, browser details, and usage information) through your browser, which we may use to display our website correctly, track your activities on it, or for other necessary purposes.

When you enquire. We may ask you to provide us with certain identifying information (including your first name, surname and email address) when you enquire with us.

Voluntarily. We may ask you to provide us certain optional information on a voluntary basis.

Consent to collection. We will get your consent to collect your personal information in accordance with applicable law when you provide us with it.

Purpose for collection. We may process your information that you provide to us for the purposes that you indicated when you agreed to provide it to us. Processing includes gathering your personal information, disclosing it, and combining it with other personal information.


Processing. We may process your personal information to fulfil our obligations to you.

Cookies. We may place small text files on your device when you visit our website that allow us to provide you with a personalised experience by associating your personal information with your device. They let us remember your preferences, allow third parties to provide services to you, and otherwise serve useful purposes for you. Your internet browser generally accepts them automatically, but you can often change this setting or delete them manually. However, we won’t be able to provide you with access to certain aspects of our website where cookies are necessary if you do so. We have no access to or control over any cookies that our business partners use on our website and they have their own privacy policies that govern them. ‍

Messages. We may use your identifying information to send you administrative and update messages about our website.

Promotional messages. We may also sometimes send you promotional messages, but you may choose to opt-out of them. ‍

Targeted content. We may use your personal information to provide you with targeted content through our website in a completely automated process.


Sharing. We may share your personal information with third parties for the purposes of fulfilling our obligations to you, including with:

  • other companies or divisions within our group;
  • our contractors who help us meet our obligations to you, including those that help us understand your personal information; or
  • third parties as required by applicable law or otherwise agreed with those parties in compliance with applicable law.

Honour this policy. We will require anyone that we share your personal information with to honour this policy, whenever possible, in terms of applicable law.

Mandatory disclosure. We may disclose personal information to third parties if required for legal reasons, such as if required by the relevant authorities or a court order. ‍

Marketing purposes. We may disclose aggregate statistical information that we derive from your and other people’s personal information to our advertisers or business partners. ‍

Personnel. We may need to disclose personal information to our personnel to do their jobs, but will not do so unnecessarily. ‍

Change of ownership. We may assign our rights to the personal information we process to our new owners if our ownership changes for any reason.


Access. You may ask us to describe the personal information that we hold on you, correct or update it, or delete it (provided that we do not need it to fulfil our obligations to you or applicable law does not require us to keep it). Please email us at request access to your personal information.

Accuracy. We will do our best to keep your personal information that we have collected accurate, complete, and updated.

Participation. We may ask you to update your personal information from time to time, but we will take steps to verify your identity to prevent unauthorised access when doing so.

Retention. We will only store your personal information for as long as is necessary to fulfil our obligations to you, unless you have given us permission to keep it longer or we are otherwise legally allowed or compelled to do so.

Transfer. We may transfer your personal information outside of the country in which it was collected to a foreign country to the extent that applicable law allows.


Updating or removing. You may update or remove your personal information:

  • by contacting us.

Limitation. We are not responsible for anyone else’s privacy policies or practices.

Enquiries. Please contact us by email at if you have any questions about this privacy policy or how we handle your personal information.